Right to Service Act
Right to Service Act
The Kerala State Right to Service Act, 2012 is a law implemented to ensure that the public receives government services within a stipulated time in Kerala. Under this Act, Local Self Government Institutions including Grama Panchayats are required to provide services within the prescribed time limit.
Kerala State Right to Service Act, 2012
This is an important law aimed at ensuring that the public receives government services in a timely and accountable manner and ensuring transparency in the administrative system.
Key Objectives of the Right to Service Act
- Ensure timely delivery of services to the public
- Avoid unnecessary delays in government offices
- Ensure an accountable administrative system
- Improve transparency and efficiency in service delivery
- Provide a clear mechanism for complaints and appeals
Citizen Rights Under the Right to Service Act
- Right to receive an acknowledgement upon submitting an application for a service
- Right to receive the service within the prescribed time limit
- Right to receive the reason in writing if the application is rejected
- Right to file an appeal in case of delay
Appeal System
Available appeal procedure when the service is not received
First Appeal
If the service is not received within the stipulated time or the application is rejected, an appeal may be submitted to the concerned Appellate Authority.
Second Appeal
If no resolution is obtained through the first appeal, a second appeal may be submitted to the higher authority.
💻 Online Services
Facilities for accessing various services online
Birth/Death
Certificate Application
Building Permit
Application
Tax
Payment
License Application/
Renewal
Complaint
Submission
Important Portals
Important online service portals related to Local Self Government Institutions in Kerala
KSMART Portal
The online service portal of Local Self Government Institutions in Kerala. Certificates, permits, and licenses can be applied for online.
Information Kerala Mission
The official portal responsible for e-Governance projects and digital services of Local Self Government Institutions.
Local Self Government Department Kerala
The official website of the Kerala Local Self Government Department. Government orders, schemes, and service information are available here.